Terms of Sale - Physical Products

1. Interpretation

(1) The definitions in the Website Access Terms shall apply here.
(2) Unless it is clear from the context that some other meaning is intended:
 “Contract” means a contract for the sale of Goods;
“Goods” means books, cards, DVDs and other printed matter and audio and video recordings in DVD or CD format.(Goods mean any items that need to be physically delivered to a customer rather than downloaded).
“Order” means an offer to purchase Goods;
 “Privacy Statement” is a summary of our policy for holding and using personal data; and
“Website Access Terms” means the terms upon which you are licensed to view this website.

2. Status of these Terms

(1) These are the only terms upon which we sell Goods.
(2) Any other terms, whether oral, written, contained or referred to in instructions, orders, offers to procure services or otherwise, shall be disregarded.
(3) These terms supplement and should be read with the Website Access Terms and Privacy Statement.
(4) We may add to, amend, revoke or vary these terms (or any of them) at any time.
(5) Any such amendment, revocation or variation shall take effect as soon as it appears on the Website.
(6) A Contract shall incorporate by reference the terms that were in effect on the day that such Contract was made.

3. The Content

(1) The Goods advertised on the Website are those that are available for the time being.
(2) Such advertisement does not: 
(a) amount to an offer to sell or otherwise supply Goods; or
(b) oblige us or any third party to contract with you or anyone else.
(3) We shall use all reasonable endeavours to verify the accuracy and completeness of any description or specification of the Goods but we make no representation and give no warranty as to such accuracy and/or completeness.
(4) The following shall be terms of any Contract:
(a) You shall acknowledge that errors and omissions may occur in such descriptions and/or specifications;
(b) You will not contract with us in reliance on any such description or specification; and
(c) We shall not be liable for any loss or damage that you may incur that may nevertheless arise from such reliance.

4. Registration

(1) You must register your name, email address, telephone number and other particulars to order Goods through the Website.
(2) You acknowledge that we will rely on those particulars to determine whether or not to contract with you.
(3) You warrant and represent to us that those particulars are true, complete and accurate.
(4) All other statements of fact or opinion by either party are expressly excluded.

5. Formation of Contracts

(1) A Contract can come into being when, and only when, we accept your Order.
(2) No Contract shall come into being until after we have received payment in full.
(3) No representation, warranty, statement of fact or opinion or assurance will be relied upon by either you or us unless it is set out or referred to in the Contract.
(4) It is your responsibility to satisfy yourself that the Goods that you have ordered will satisfy your requirements.

6. Payment

(1) Payment may be made by credit card, debit card or cheque.
(2) By placing an Order via the Website using a credit or debit card, you agree to the following:
(a) we may debit your card account;
(b) you warrant that: 
(i) all the information you have provided is correct;
(ii) the payment card is your own; and 
(iii) there are sufficient funds or credit to cover the price of the Goods that you order; and that
(iv) the Goods are to be used only for leading or preparing for Divine worship or otherwise promoting the Gospel and are and not for resale;
(d) you authorize us to transmit the information provided by you (included any updated information) for the purpose of obtaining authorization from your card issuer to: 
(i) satisfy ourselves you have sufficient funds or credit to pay for the Goods, 
(ii) authenticate your identity, and
(iii) validate your payment card and for other security reasons, such as fraud prevention; and

(3) To place an Order using a cheque as payment, write to The Worship Cloud Team, Twelvebaskets Ltd, BBIC, Innovation Way, Barnsley S75 JL giving full details of the Goods required, your name and full delivery address.  Enclosing a cheque payable to Twelvebaskets for the full amount of your order including value added tax and postage and packages. Cheques should be in £sterling.

(4) We may carry out checks that include obtaining authorization from your card or voucher issuer to ensure you have adequate funds or credit and are otherwise entitled to contract with us.
(5) Those checks may include validating your name, address and other personal information supplied by you against databases maintained by card and voucher issuers, registered credit reference and fraud prevention agencies and other third parties
(6) We shall contact you should any problem occur with acceptance or processing of your Order.
(7) We will take all reasonable care to keep the details of your Order and payment secure but cannot be liable for loss or damage that you may suffer should a third party obtain any data you provide in transit to or from the Website.

7. Your Right to Cancel

(1) You may cancel a Contract from the moment we acknowledge receipt of payment until 7 working days after the date upon which you receive the Goods.
(2) You may cancel by sending an email to us at mail@twelvebaskets.co.uk or a letter to  The Sales Manager, Twelvebaskets Ltd, Barnsley Business Innovation Centre, Innovation Way Barnsley S75 1JL quoting your name, address, the name or a description of the Goods and your order reference number.
(3) If you have received the Goods we will advise you how you must return them (including the date and time upon which we shall collect them), any charges that you will incur and other relevant information.
(4) The Goods must be returned to us in the same condition in which you received them in their original packaging and invoice.
(5) You must take reasonable care of the goods while they are in your possession and if you fail to comply with this obligation, we may have a right of action against you for damages.
(6) Refunds will be credited to your card account.
(7) Subject to paragraph (8) of this condition, we may deduct from the refund:
(a) our reasonable carriage, insurance and freight charges for Goods that are in transit to the United Kingdom at the time of cancellation; and
(b) our reasonable delivery and collection charges if you cancel after you have received the Goods.
(8) We will offer you a refund of the full purchase price, including the cost of delivery for sending the Goods to you, and the cost incurred by you in returning the Goods to us, if they have been damaged or defective on Delivery.

8. Delivery

(1) Goods will be delivered to you at the address you provide in your Order.

(2) We aim to despatch Orders within 5 working days of receipt of your Order

(3) Delivery will be made by Royal Mail.


9. Complaints

If you have any comment, concern or complaint about the Goods or our service, please contact us via email at mail@twelvebaskets.co.uk or by post to The Worship Cloud Team, Twelvebaskets, Barnsley Business Innovation Centre, Innovation Way Barnsley S75 1JL.

10. Statutory Rights

Nothing in the Conditions will affect or limit your statutory rights or exclude or limit our liability for:
(1) death or personal injury resulting from our negligence;
(2) fraud or fraudulent misrepresentation;
(3) action pursuant to section 2(3) of the Consumer Protection Act 1987; or
(4) any matter for which it would be unlawful for us to exclude or attempt to exclude our liability.

11. Force Majeure

Should we be prevented or hindered from performing any obligation by circumstances beyond our reasonable control (including but not limited to terrorism. strikes or other labour dispute) we shall not be liable to you for any loss or damage that you may sustain from such non-performance and we shall be excused from such performance while those circumstances persist.

12. Severance

Should any of these provisions (or any provision of any Contract) be void, voidable or unenforceable for illegality or because it is contrary to statute or public policy in any part of the United Kingdom or elsewhere, such provision shall be deemed never to have formed part of these terms but all other provisions shall remain in force.

13. Forbearance

Forbearance in enforcing a term on any occasion shall not prevent or impair future enforcement of that term or any other of these terms. 

14. Exclusion of Exclusion of Contracts (Rights of Third Parties) Act 1999

These terms are not intended to create any right under the Contracts (Rights of Third Parties) Act 1999 which is enforceable by any person who is not a party to a Contract and the rights of any third party under that Act are hereby expressly excluded.

15. Entire Agreement

These Conditions represents the entire agreement between us in relation to the subject matter of the Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.